You can also point a web browser at it - https://jasmin. The web interface is intuitive and easy to find you way around.
If the main node is down then the other head nodes are:
10.100.0.16, 10.100.0.27, 10.100.0.93, 10.100.0.75, 10.100.0.15, 10.100.0.125, 10.100.0.77, 10.100.0.44, 10.100.0.51, 10.100.0.118 and 10.100.0.62.
These numbers may change if one of the head nodes dies and has to be replaced.
sysstat gives the system status for sending to Pananas.
sysstat all > sysstat.txt
To collect logs on a specific host
collect_logs host 10.100.0.8
upload large files to panasas
scp filename email@example.com:~
Use this for reporting problems - http://www.my.panasas.com/portal/index.php
Best to use your own account when reporting problems.
Just in case my login is firstname.lastname@example.org and the normal password with a 1 on the end.
Click on Submit a Service Request to open a ticket.